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OFO is not obliged to accept returns if you change your mind. However, we will offer an exchange, gift card or a refund at our discretion, if:
If there is an error on our part related to your order or goods are not as per specification advertised, we will issue a refund or credit exchange for your order including any applicable shipping charges. Goods must be returned in the same order and condition in which they were originally sent from OFO.
Goods delivered by third-party freight company Shipping options are provided to our customer and calculated at the checkout and added to the cost of the goods purchased. Please refer to our shipping policy for more details. OFO does not take responsibility for goods damaged in transit where goods are shipped using a third party freight company. OFO does not facilitate insurance on these products for transit and the onus and responsibility is on the customer to take out any insurance they feel necessary to cover the risk of goods being damaged during transit when delivered through a freight company. OFO checks all goods thoroughly before dispatch to ensure, quality, colour and content are correct according to specifications ordered.
Where OFO is delivering the goods directly to the customer’s premises (not using a freight company) OFO will take responsibility for any damage caused during transit and replace these goods to the original condition. Please refer to our shipping policy.
Yes. An item must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 10 working days of purchase.
Please note, we may at our discretion charge a restocking fee for any and all items returned due to change of mind.