WARRANTIES AND GUARANTEES POLICY

At OFO we are committed to providing stylish, quality product at an affordable price for all Australian households. Utilising premium materials and craftsmanship your furniture has been designed and manufactured by hand with great care and attention to detail for the Australian climatic conditions. We offer warranties across a broad range of our products. Our promise is that you will be absolutely delighted with your new outdoor furniture whatever your style preference.

On selected ranges, we offer our customers the option of Sunbrella fadeproof fabric.

All warranties should be registered online at www.ofo.com.au. We will send you a friendly email reminder to ensure you don’t forget to do this, providing we have your email address.

Sunbrella Fabric  – 5 Year Limited Warranty

Many outdoor products at OFO are manufactured with Sunbrella Fabric. A pioneer in performance fabrics, Sunbrella is known for standing up to the heavy-duty demands of marine and awning use and has a great track record for withstanding the harsh outdoor elements, with a guaranteed extended life expectancy for your outdoor settings. The Sunbrella Fabric warranty covers your fabric for fading within 5 years of purchase. The 5-year warranty covers the Sunbrella fabric only and does not apply to any foam or cushion inserts.

To obtain service under the warranty, report any problems to OFO with proof of purchase.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product. For more details regarding Sunbrella Fadeproof fabric visit www.sunbrella.com.au

Timber - 3 Year Warranty

Our timber product is Kwila and Teak. We offer a 3-year structural warranty on all timber products. The warranty covers repair or replacement ( at the company’s option) only. The warranty does not cover defects in timber, defects caused by misuse or failure to maintain the timber in accordance with the maintenance instructions provided on the sale of a product.

To obtain service under the warranty, report any problems to OFO with proof of purchase.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product.

Click here for Maintenance Instructions (Timber)

Aluminium  - 3 Year Warranty

Our aluminium range offers a 3-year warranty applies to the aluminium frame from the date of purchase for manufacturing faults and defects only to the frame. Proof of purchase, dated receipt, is required for all Warranty claims. The warranty excludes the frame or any part that is damaged by accident or misuse. This product is designed for domestic use only and the Warranty does not apply to commercial applications. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the Manufacture at their discretion will repair, refinish or replace the failed item.

To obtain service under the warranty please report any problems to OFO with proof of purchase.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product.

Click here for Maintenance Instructions (Aluminium)

Powder Coating - 1 Year Warranty

Powder coating is covered for 12 months for manufacturing defects. Scratching and marking in the finish is excluded. Powder coating affected by the elements of salt, chlorine, chemicals, dirt and grime is also excluded from the warranty.

To obtain service under the warranty, report any problems to OFO with proof of purchase.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product. Click here for Maintenance Instructions (Powder Coating)

Viro Wicker  - 3 Year Warranty

Our Viro wicker range offers a 3-year warranty completely exposed to the elements. Warranty specifically excludes scratching of wicker finish.  The 3-year warranty applies to the aluminium frame from the date of purchase for manufacturing faults and defects only to the frame. Proof of purchase is required for all warranty claims. The warranty excludes the frame or any part that is damaged by accident or misuse. This product is designed for domestic use only and the Warranty does not apply to commercial applications. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product.

PE Wicker  - 3 Year Manufacturer Warranty

Our standard PE wicker range offers a 3-year warranty outdoor in a covered area. Warranty specifically excludes scratching of wicker finish or any damage caused by the outdoor elements. This warranty can be claimed if wicker has been damaged due to faulty workmanship by the manufacturer. Proof of purchase is required for all warranty claims. The warranty excludes the wicker or any part that is damaged by accident, misuse or outdoor elements. This product is designed for domestic use only and the Warranty does not apply to commercial applications. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.

Should the design or colour in question no longer be available, we reserve the right to make a substitution with a similar product.

Click here for Maintenance Instructions 

Glass -No Warranty

The glass used in all outdoor furniture is tempered glass. Although up to four times tougher than normal glass, it is not unbreakable. Tempered glass should receive the same care as normal glass. Careless handling or use sometimes produces damage which may not be immediately visible to the naked eye. Avoid dropping objects on the glass, which may weaken it. Damaged glass may spontaneously shatter if later subject to the thermal or mechanical stress. Tables should not be dragged at any time to avoid damage to legs and glass breakage. GLASS IS EXCLUDED FROM THE WARRANTY

Slings/Cushions

Slings and cushions are made from a PVC fabric with a UV treatment to delay fading. Fabrics are covered with a 1-year warranty.  Over time this fabric may stretch and cushions may flatten.  To clean cushions/slings, wash with mild soapy water and rinse thoroughly with fresh water.  DO NOT use a solvent based cleaner.  Never store cushions when wet.  Covering furniture with a furniture cover or storing inside when not in use will extend its life.

Steel Frames

Furniture with a steel frame is covered by a 12-month manufacturer’s structural warranty.  This warranty does not cover RUST.  All items that are made from a steel frame, must be kept dry and in a covered area.  Covering furniture with a furniture cover or storing inside when not in use will extend its life.

Cantilever Umbrella's

12 Month Structural warranty against faulty workmanship.  We give this warranty to you if you purchased the goods from OFO Outdoor Furniture as new goods for personal, domestic or household use.  We do not give this warranty to purchasers who have purchased the goods for commercial use.

To obtain service under the warranty please report any problems to OFO with proof of purchase.

The warranty does not cover

  • ordinary wear and tear
  • fading of fabric
  • damage caused by wind
  • damage caused by other acts of nature including fire, storm, flood, hail and any other extreme weather events
  • damage caused by abuse, misuse, modifications made to the goods or failure to comply with the guidelines for care